Our Delivery Policy
We take a lot of care with your chocolates to ensure they are delivered to you in perfect condition, therefore all Urban Chocolatier products are packaged to be as heat resistant as possible and are shipped within 2-4 working days using air-conditioned couriers.
You will receive an order confirmation after you have placed your order.
If you wish to query a delivery please contact us at email@example.com.
Our Quality Guarantee
If you are not entirely satisfied with your purchase, we’re here to help.
If your item arrives damaged, opened, or what you deem to be a condition not fit for consumption, you have 14 calendar days to return your delivery from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. If any of the items have been consumed, you will not be eligible for a refund.
Your item needs to have the receipt or proof of purchase.
We will provide a replacement for you, and organise to have your damaged goods returned at our expense (pre-paid satchel).
If you have any questions about your delivery, please contact us at firstname.lastname@example.org